Shipping policy
At FOZO, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping Policy explains how orders are processed and delivered within Pakistan.
1. Shipping Locations
FOZO currently delivers orders within Pakistan to locations where our delivery partners provide service.
Delivery availability may vary depending on the customer's location and courier coverage.
2. Order Processing
Orders are normally processed after they are successfully placed and confirmed.
We may contact you by phone, SMS, WhatsApp or email to confirm your order or delivery details, particularly for Cash on Delivery (COD) orders.
Orders may take additional time to process during public holidays, promotional periods, unusually high order volumes or circumstances beyond our reasonable control.
3. Delivery Time
Estimated delivery times may vary depending on your location, courier availability and other operational circumstances.
The estimated delivery timeframe displayed on the website or communicated by FOZO is an estimate and is not a guaranteed delivery date.
Delivery may take longer for remote areas or locations with limited courier coverage.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
FOZO may offer free shipping or promotional shipping rates from time to time. Any such offer will be subject to the terms displayed at the time of purchase.
5. Cash on Delivery
FOZO may offer Cash on Delivery (COD) for eligible orders and locations.
For COD orders, the customer is required to pay the applicable order amount to the delivery provider when the order is delivered.
Please ensure that someone is available at the provided delivery address to receive and pay for the order.
6. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information, including:
- Full name
- Complete delivery address
- City
- Phone number
- Any relevant address or delivery instructions
FOZO is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.
If additional delivery charges or arrangements are required because of incorrect information or a failed delivery attempt, the customer may be responsible for those charges where applicable.
7. Failed or Refused Deliveries
If a customer is unavailable to receive an order, provides an incorrect address, repeatedly fails to respond to the courier, or refuses a COD delivery, the order may be returned to FOZO.
Customers who refuse or repeatedly fail to receive orders may have future COD orders restricted or declined.
8. Delivery Delays
FOZO works with third-party delivery and courier providers. While we make reasonable efforts to ensure timely delivery, we cannot guarantee delivery dates.
Delays may occur because of:
- Courier or logistics issues
- Weather conditions
- Public holidays
- High order volumes
- Incorrect or incomplete delivery information
- Remote or difficult-to-access locations
- Unexpected operational disruptions
- Events beyond our reasonable control
FOZO is not responsible for delays caused by circumstances outside our reasonable control.
9. Damaged or Incorrect Orders
Please inspect your order when you receive it.
If you receive a damaged, defective, incorrect or materially different product, contact us as soon as possible at:
Where appropriate, we may ask you to provide photographs or videos of the product and packaging so that we can investigate and determine the appropriate resolution.
Please refer to our Return and Refund Policy for information about returns, replacements and refunds.
10. Tracking
Where tracking is available, FOZO or the applicable delivery provider may provide tracking information after your order has been dispatched.
Tracking availability and delivery updates depend on the courier service used for your order.
11. Questions About Your Order
If you have questions about the shipping or delivery of your order, please contact:
FOZO / Fozo Store Pvt Ltd.
Jhumra Road, Jaranwala 37250, Pakistan
Email: support@fozostore.com
Phone: +92 300 9458651
We will make reasonable efforts to assist you with your order and delivery concerns.